Making a reservation
Submitting a request does not guarantee availability. Our team reviews your dates, guest count and room preference. Your reservation page shows whether your request is awaiting review, awaiting payment or confirmed. Keep your reference and private access code safe.
Arrivals and departures
Check-in: Please agree your arrival time with reception before travelling.
Check-out: Please confirm the departure time with reception.
Rates and payment
Rates are displayed in new Sierra Leonean leones (NLe / SLE). Room rates are per night; the event hall is priced per day. Breakfast, Wi-Fi and pool access are included with overnight stays. Additional services are agreed separately.
Reception will confirm the payment terms and any additional charges before collecting payment. Online payment is available only after availability has been confirmed and the hotel has enabled its payment service.
Bank transfers and manually recorded mobile money payments are confirmed only after reception verifies receipt. Never share your mobile money PIN, banking password or verification code with hotel staff.
Cancellations and refunds
Ask reception for the cancellation and refund terms before paying. No standard cancellation window or refund entitlement has been published yet.
You can send a cancellation request through your reservation page. A request does not cancel a booking automatically. The hotel confirms the cancellation and any refund separately.
Pool, events and special requests
Pool access is included for hotel guests. Day visitors pay NLe 50 per person. Please confirm pool hours and visitor arrangements with the hotel. Event-hall capacity is approximately 150–200 people and depends on the layout. Ask about catering, equipment and setup before confirming an event.
For accessibility needs, bed arrangements, parking, dietary requirements or meals beyond breakfast, please contact reception so the team can confirm what is available.
Your information
Ngewo Mia Villa collects your name, email, telephone number, stay details and any requests you submit to manage your reservation, communicate with you and reconcile payments. Please avoid including sensitive personal information in the special requests field.
Reservation records are stored in the website’s database and are accessible to authorised hotel staff according to their role. Online payment is handled by Monime when enabled; the hotel website stores payment references and status, not card details or mobile money PINs. Payment providers process information under their own privacy terms.
Your private reservation access code protects your booking details. Staff use authenticated accounts. The site does not use advertising trackers; functional cookies may be used for staff sign-in and navigation preferences.
Contact Ngewomia@gmail.com to request access to or correction of your information, discuss deletion, or ask about record retention. The hotel may need to retain transaction records for accounting and other applicable requirements. Please confirm the hotel’s retention period with management.
Using the villa assistant
The guest concierge uses published hotel information. The staff assistant requires sign-in and limits guidance and workload counts to the permissions on that account. Chat does not make bookings, collect payments or change hotel records.
When AI is connected, your question and recent conversation are sent to Vercel AI Gateway and the configured model provider to prepare an answer. Without an AI connection, the assistant shows answers from the hotel guide. This website does not save assistant conversations to the hotel database or browser storage; leaving or refreshing the page clears the conversation. The AI provider may process or retain requests under its own terms. Avoid entering personal guest information, passwords, payment details or private booking codes.
Message reception is a separate service: messages submitted there are saved so authorized staff can reply. Important rates, policies and arrangements should be confirmed with the hotel.
Speak with us
Peter Drive, Towama Bo, Sierra Leone
+232 73 838 002 · +232 78 296 126 · +232 74 052 675
Ngewomia@gmail.com